Mission Statement

Our mission is to enhance our clients understanding of civility, etiquette and respect towards one another and other cultures.

Our Goal

Our goal is to help others master the soft skills and techniques of business etiquette and protocol intelligence so clients can achieve a competitive edge through the art of diplomacy. We achieve this by giving clients the confidence and polish to Act Well and Do Well in any business environment.

Meet Marla

Marla Harr is consultant and trainer for Business Etiquette International. Certified and trained by the Protocol School of Washington® and backed by more than three decades of corporate management and educational development, Ms. Harr brings a wealth of knowledge and skills to the business etiquette and protocol industry.

Ms. Harr has been training, coaching and counseling executives, employees and students throughout her entire career. She brings to her work a mixture of both the entrepreneurial spirit and corporate professionalism that has helped individuals to grow and to develop their own style.

After graduating from The Ohio State University in Columbus, Ohio she began her career in retail management holding executive positions in human resources, training & development and information technology transfer. It was this diversified experience that gave her the solid business foundation she needed to branch-out and change directions.

In 1987 she started her own meeting and event company. Having experienced first hand career transition and learning a new industry’s culture & language, Ms. Harr understands the impact professional growth can have on an individual; all of which she brings together with a professional and candid method of teaching.

Ms. Harr presents her classes in a high-energy, interactive, and witty format. Two things are important to Ms. Harr; the first is keeping a sense of humor while learning about the challenges in the work place. The second is bringing Etiquette and Protocol Intelligence to the business world with a down-to-earth personal touch in teaching.

Ms. Harr has received many achievement and recognition awards throughout her career both in the retail and meeting industries. She has taught at Arizona State University, California State University, Scottsdale Community College and local chapters of Meeting Professionals International, Southern California and Arizona. Ms. Harr is also a Certified Meeting Professional and an active member of Meeting Professionals International (MPI). She is currently a board member of the Arizona Sunbelt Chapter of MPI.